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Health Equity: Assistant Professions

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This peer reviewed course is applicable for the following professions:
Certified Medication Assistant (CMA), Certified Nursing Assistant (CNA), Home Health Aid (HHA), Medical Assistant (MA)
This course will be updated or discontinued on or before Thursday, April 22, 2027

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CEUFast, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. ANCC Provider number #P0274.


Outcomes

≥ 92% of participants will know the importance of health equity, including concepts such as personal and cultural variables and cultural competence.

Objectives

After completing this continuing education course, the participant will be able to:

  1. Identify important cultural and personal variables.
  2. Describe the implications of racism.
  3. Summarize types of implicit bias.
  4. Outline culturally competent care.
  5. Determine how to promote health equity.
CEUFast Inc. and the course planners for this educational activity do not have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

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To earn a certificate of completion you have one of two options:
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Author:    Desiree Reinken (MSN, APRN, NP-C)

Introduction

graphic showing words health equity

Every patient deserves an equal opportunity and right to be healthy. There are many obstacles to health. These include discrimination, bias, poverty, and a lack of access to care (Gómez et al., 2021). Health equity requires awareness and action in culture and in work. This course will focus on variables that are important aspects of health equity. Implicit bias, racism, and cultural competency are discussed.

Definitions

Race: This term has been used to group or classify people. These classifications have been used to marginalize people. Our appearance, cultural background, and social factors help classify our race (National Human Genome Research Institute, 2025). According to the United States (U.S.) Census Bureau (2024), there are five major races. These include White, Black or African American, American Indian or Alaskan Native, Asian, and Native Hawaiian or Other Pacific Islander.

Ethnicity: This refers to the social group that an individual identifies with or belongs to. It includes a proper name, common ancestry, shared memories, culture, a sense of solidarity, and a link to a homeland (Hutchinson & Smith, 1996).

Diversity: This term includes people from various races, ethnic and social backgrounds, sexual orientations, genders, ages, experiences, opinions, etc. (Oxford University Press, n.d.; Servaes et al., 2022). It is often used to describe people with unique differences (The George Washington University, n.d.).

Equity: This refers to justice and fairness. Equity is different from equality. It means adjusting to imbalances (National Association of Colleges and Employers [NACE], n.d.). With equity, resources, and opportunities are used to promote equality. Differences should be celebrated (Jurado de Los Santos et al., 2020).

Inclusion: This describes participation with diversity (The George Washington University, n.d.).

Social determinants of health: These non-medical factors can influence health. It includes where you are born, live, and work (Centers for Disease Control and Prevention [CDC], 2024b). Other factors include climate change, racism, social policies, and political systems (CDC, 2024b).

Cultural competency: Many definitions of cultural competency exist. The definition has changed over the years. It means a set of values, behaviors, attitudes, and beliefs that help with effective cross-cultural communication. It can include the ability to (Kaljee & Stanton, 2011):

  • Value similarities and differences.
  • Have an awareness of differences and respond appropriately to them.
  • Do a cultural self-assessment.
  • Adapt to cultural diversity.

Cultural humility: This tool can be used for self-reflection. It can also help us learn about our beliefs and thoughts. These can influence cultural identity. Cultural humility also involves self-awareness and self-critique (Yeager & Bauer-Wu, 2013).

Implicit bias (IB): Making decisions outside of conscious awareness. It may influence care. It can also be called unconscious bias. It develops from attitudes or behaviors developed early in life. It often includes prejudice against or in favor of someone (FitzGerald & Hurst, 2017). Implicit bias is associated with negative health disparities and inequities. It can also cause ineffective care. This type of bias may affect health by influencing how patients and providers interact (National Center for Cultural Competency [NCCC], 2021; Institute of Medicine [IOM], 2003).

Explicit bias: This is a personal judgment about a person, place, or thing (U.S. Department of Justice, 2021).

Goals of Health Equity

Health equity is an important part of competent care. Healthy People 2030 created five goals to improve health equity (U.S. Department of Health and Human Services, n.d.)Those goals include the following:

  1. Promote healthy behaviors, development, and well-being.
  2. Promote healthy living. This includes being free of disease, injury, and early death.
  3. Embrace social, economic, and physical environments that promote well-being.
  4. Promote health literacy. This means lowering disparities for health equity and improving well-being.
  5. Design policies to increase well-being.

There are also principles of health equity. They involve people, places, and partnerships.

To address the people principle, we should be (American Cancer Society [ACS], 2020):

  • Embracing diversity and inclusion.
  • Helping people with their biggest needs.
  • Supporting collaboration with others. 

To address places, we should (ACS, 2020):

  • Understand the social, economic, cultural, and historical perspectives of the community.
  • Address determinants of health.
  • Create sustainable goals.

To address partnerships, we should (ACS, 2020):

  • Increase partnerships.
  • Prevent unintended consequences.
  • Use volunteers.

Cultural and Personal Variables

Now that culture has been defined, it is time to review specific cultural and personal variables. These may be important to patients.

Religion

Religion involves shared beliefs and practices. Spirituality involves the connection to something bigger than themselves. People with the same religion may have different practices and beliefs.

There are many different religions that are practiced today. The following list does not include every religion.

Buddhism: This originated in South Asia. It is one of the world's largest religions. People believe that life cycles through suffering and rebirth. The goal is to achieve a state of nirvana. This means total enlightenment. Buddhists do not believe in a god or deity. They believe in supernatural beings that may help them get to nirvana (National Geographic Society, 2023).

Christianity: Over two billion people practice this faith. It is the most widely practiced religion. Christianity focuses on Jesus Christ and His birth, death, and resurrection. Christians are considered monotheistic. They believe in only one God. Christians believe God sent Jesus to save the world. They also believe Jesus will return for the Second Coming. Christianity is discussed in the Holy Bible (History, 2025a). The three elements of God include The Father, The Son, and The Holy Spirit.

Hinduism: This is the oldest religion. Hinduism, considered a natural religion, is practiced by Hindus. There are diverse traditions and philosophies. All beings, including organisms, are Divine manifestations. They all have equal worth (Hindu American Foundation, n.d.).

Islam: This is the second largest religion. Like Christianity, they believe in only one God. The God they follow is Allah. Followers of Islam are known as Muslims. They try to live in complete submission to Allah. Muslims follow the Koran. They believe there will be a judgment day and that life exists after death (History, 2025b). There are five pillars to the Islamic faith.

Jehovah's Witness: This religion is newer. It started in the 19th century. Jehovah's Witnesses do not believe in the Trinity. They believe Jesus is a separate entity and that the Holy Spirit refers to the power of God. Kingdom Halls are where Jehovah's Witnesses gather (Schmalz, 2023). Some of their beliefs are like those of Christians, such as living morally by the Bible and living honestly. They also have different beliefs. For example, Jehovah's Witnesses do not celebrate Christmas or birthdays. Their beliefs also prevent them from receiving blood transfusions (Pavlikova & van Dijk, 2021).

Judaism: This is another older religion that believes in one God. Abraham is the founder of Judaism. Followers of Judaism are referred to as Jews. Jews and rabbis (their spiritual leaders) worship in synagogues. Followers of Judaism also follow the sacred text called the Tanakh. The Torah is the first five books of the Tanakh. It is more well-known. It provides a guideline for Jews to follow (History, 2025c).

Age

There are groups of people within a cultural group with personal beliefs or characteristics that others do not have. These groups of people share some of the same cultural beliefs as the group. However, there are differences, such as age. For example, there are significant differences in physical characteristics and development between infants, children, adolescents, adults, and older adults.

Children are impacted by the group's belief about the role of children. People may believe children have limited communication and cognition. Also, the caregiver's race, ethnicity, and religion may impact the child. The family unit may be very different. Culture helps determine the family's design, roles, and functions (Committee on Family Caregiving for Older Adults et al., 2016).

It may be thought that the aging adult may have limitations with thinking or physical disabilities. It is assumed that the aging adult will often have poorer health. This can include chronic diseases and higher rates of early death (National Academies of Sciences, Engineering, and Medicine et al., 2017). This group faces barriers such as ageism. Ageism is prejudice, bias, stereotyping, and discrimination based on age (World Health Organization, 2021). Stereotypes include older adults being frail, dependent on others, or unable to contribute to society (Stubbe, 2021).

Disability

People with disabilities often have different experiences and beliefs related to their disability. Disabilities can create challenges. For example, limitations in thinking, functioning, and communicating (van Herwaarden et al., 2020). People with mental illnesses also have unique experiences and beliefs about their condition (Snodgrass et al., 2017). The stigma surrounding mental illness can make it harder for them to accept treatment and get proper care.

There are many barriers to inclusion. These barriers can include attitudes, physical challenges, lack of proper education, and policy problems.

Attitudinal Barriers: These are common and can lead to other barriers. They include stereotyping, stigma, discrimination, and prejudice. For example, some people think that individuals with disabilities have a poor quality of life. However, having a disability should not be seen as a weakness or a flaw (CDC, 2025). Negative attitudes increase stigma and discrimination, making it harder for people with disabilities to have equal opportunities and dignity.

Physical Barriers: These barriers involve environmental or structural issues that prevent people from accessing spaces or moving freely. Examples include buildings without wheelchair ramps or pathways that are not accessible (CDC, 2025).

Communication Barriers: Communication can be a big issue for people with disabilities. Those with vision, hearing, or cognitive impairments may face difficulties. Some examples include:

  • No Braille or large print materials for people with vision problems.
  • No captions on videos for people with hearing impairments.
  • Lack of interpreters or people fluent in American Sign Language.
  • Using technical language with those who have cognitive impairments can make communication harder(CDC, 2025).

Financial Barriers: Financial problems can prevent people with disabilities from getting the care they need. This includes not having insurance, gaps in insurance coverage, or having low income. Transportation can also be an issue because it may be too expensive or difficult to access (Soltani et al., 2019).

Educational Barriers: If education is not inclusive or does not provide enough resources or information, it becomes a barrier to inclusion. Bias or a lack of proper education about disabilities can make things worse.

Organizational Barriers: These barriers happen at different levels, including microaggressions, emotional challenges, unclear language, and rude or insensitive behavior (Abbott & McConkey, 2006).

Policy Barriers: While policies can bring change, they can also create barriers when there is a lack of awareness about laws, problems enforcing them, or insufficient funding. These issues can prevent policies from helping people with disabilities (CDC, 2025).

Social Barriers: People with disabilities often face social challenges that affect their health and well-being. Some statistics about social barriers for those with disabilities include:

  • People with disabilities are less likely to have jobs.
  • They are less likely to have completed high school.
  • Children with disabilities are more likely to experience violence (CDC, 2025).

Healthcare Barriers: People with disabilities may also face barriers to getting the healthcare they need. These include poor communication, hard-to-schedule appointments, not enough time for patient care or explanations, and negative attitudes from healthcare workers (CDC, 2025).

Military

People in the military often have many beliefs related to their training and status. Examples of beliefs and traits may include stoicism, toughness, assertiveness, and values like self-sacrifice (Shields et al., 2017).

Unfortunately, healthcare is often under-utilized by veterans. This is because they believe that non-military healthcare members are unable to meet their needs. This may be due to a lack of understanding of the military experience.

There are many health conditions that military members and veterans are at greater risk of experiencing. These include suicide, infectious diseases, exposure to harmful chemicals, hearing loss, and traumatic brain injuries. They are also at an increased risk of experiencing mental illness. These conditions include anxiety, depression, and post-traumatic stress disorder.

Healthcare providers should try to understand the branches of the military and what they are likely to experience. Providers should see the physical injuries and the emotional and psychological toll as well (National Academies of Sciences, Engineering, and Medicine et al., 2017).

Mental Illness

Culture also influences mental health and illness. If a healthcare provider is not aware of the differences in culture, these differences may become obstacles. The healthcare provider is less likely to meet the patient's needs (Nair & Adetayo, 2019). Members of racial and ethnic minorities who have a mental illness are:

  • More likely to receive inadequate care.
  • Less likely to have access to and receive needed mental health services.

Cultural barriers for patients with mental illness include the following (Fountain House, 2022; Stubbe, 2021):

  • Mistrust of healthcare providers and the care they receive.
  • Lack of diverse healthcare members.
  • Altered idea of health and illness.

Cultural Groups

There are often sub-cultural groups within each culture. For example, there are groups of health-conscious communities that are against vaccinations. Immunizations are not always trusted. It is important to remember that individuals within cultures may have different beliefs due to unique experiences.

Previous nontraditional groups are now increasing in popularity. For example, former nontraditional groups, such as street youth and gay and lesbian youth, are now being recognized as cultural groups. Because of the shared values among these groups, decisions about health are sometimes assumed. Health outcomes may be negatively impacted if healthcare providers do not recognize the patient's unique identification (Kaljee & Stanton, 2011).

Cultural Identity and Racism

Race, ethnicity, and culture affect identity in many ways. Cultural identity includes the distinctiveness of individuals in a community with shared identities and characteristics (Karjalainen, 2020). Self-perception is an important part of cultural identity. It deals with ethnicity, race, religion, and many other factors.

There is also discrimination against the differences that set us apart. Racial bias, microaggressions, and identity stressors can impact cultural identity. For many, identity comes with prejudice and racism. Ethnic and racial discrimination consists of unfair treatment. The impacts of racism are too big to measure. It impacts school, work, and access to healthcare. Racism and discrimination can result in feeling inferior and being marginalized. This can result in negative health and quality of life (Yip, 2018).

The Impact of Historical Racism

Some forms of racism can be traced back for generations in the following categories:

  • Power is the unfair distribution by a dominant group. This results in unfair decisions.
  • Resources such as money, education, information, and political influence are not distributed fairly.
  • Societal standards that marginalize other groups.

Racial and ethnic minority groups have experienced hardships for a long time. American racism can be traced back to before slavery. Slavery was described in journals in 1619. However, it is believed to have happened in the 1400s and 1500s. The nation was divided in the Civil War, as was the idea of owning enslaved individuals. There have been many resistance movements. These included the Underground Railroad, the Montgomery Bus Boycott, the Selma to Montgomery March, and the Black Lives Matter movement (Herschthal, 2022). Each of these movements represents a time when equality was fought for.

There are many examples of discrimination in healthcare. They have resulted in defining types of discrimination and racism.

  • In 1932, researchers recruited 600 men who were Black in Alabama for a study on syphilis. The advertisement read "Free Blood Test; Free Treatment." The 399 participants in the group who had syphilis were never treated. They were just observed until they died. The participants and their families were not aware of this (Kretchmer, 2020).
  • Another example is a lack of consent. Henrietta Lacks was a 30-year-old woman who was Black who had cervical cancer. Her cells were donated without her knowledge. Even though she died, her cancer cells lived on and were cultured on a mass scale without consent (Brandt, 1978).

Throughout history, structural racism has resulted in policies and laws that devalue individuals. This has resulted in inequitable access to care.

Here are some examples of laws that were supposed to promote equality but made issues more difficult (Yearby et al., 2022):

  • In 1935, the National Labor Relations Act expanded union rights. This resulted in health insurance coverage. However, the act did not apply to certain domestic and agricultural industries. It allowed unions to discriminate against minority workers.
  • In 1946, the federal government created the Hospital Survey and Construction Act. This was also called the Hill-Burton Act. This act helped with the construction of hospitals and long-term care facilities. The goal was to create care facilities available to everyone, regardless of race or background. However, it allowed states to develop racially separate facilities.

Because of the history of historical racism, underrepresented groups still struggle today. The historical roots of racism have affected interpersonal interactions, professions, and quality of life.

Case Study One

Patients may view treatment differently based on their culture. This case study expands on the 1932 experiment in Alabama mentioned above.

In 1932, the Tuskegee experiment began. The Public Health Service and the Tuskegee Institute directed it. The goal of the experiment was to examine the history of syphilis in hopes of justifying interventions among Black patients (CDC, 2024a).

Six hundred Black men were enrolled in the study without any informed consent. Patients were being told they needed to be treated for a "bad blood" condition. The study was supposed to last six months but lasted 40 years. Even though penicillin was chosen for this disease, the patients enrolled in the Tuskegee experiment did not get proper treatment. In 1972, the study was analyzed (CDC, 2024a).

The panel saw that the study was ethically unjustified. The knowledge gained was not worth the risks the participants had to go through. The panel review resulted in a lawsuit with an out-of-court settlement. A program was created to provide healthcare benefits to the remaining participants and their widows and children. This experiment led to the creation of many policies to protect others (CDC, 2024a).

The Tuskegee experiment had many negative outcomes. For example, Black patients often avoided healthcare. Because the healthcare workforce is becoming more diverse, some attitudes among minority groups are changing. However, a lot of work is still necessary. Because of the Tuskegee experiment, new laws on ethics within research have been created. There is also increasing cultural competency awareness.

A Deeper Dive: Implicit Bias

Implicit bias happens when we develop certain attitudes or behaviors, usually at a young age. These biases can affect the care given to others.

Implicit bias happens automatically in the brain without people meaning to do it. This means that someone's feelings, attitudes, and actions might not match what they say or believe. Because of this, implicit bias can be hard to notice or measure. It can also be difficult to control. Healthcare professionals are working to reduce implicit bias. This can be done by increasing awareness, offering more training, changing policies and laws, and doing more research.

To reduce the effects of implicit bias in healthcare, it is important to learn about it. We should also understand how it is different from explicit bias. We must figure out how it affects the way providers and patients interact. By taking steps to address these biases, we can help make healthcare more fair for everyone. This includes closing the gap in health outcomes and giving patients the care they deserve.

Awareness of Common Types of Implicit Bias

graphic stating bias

Learning about common types of implicit bias and their effects can build awareness. The following list does not include everything. It does include a large range of implicit biases that may influence decisions. Implicit bias can include (Brecher et al., 2019; NCCC, 2021; Haghighi, 2021):

Affinity

Affinity– Preference for people who share qualities with you or someone you like.

Example: A clinic director is recruiting to fill a physical therapist job. The final two candidates share the same minimum education requirements and job experiences. The clinical director selects the person who attended their own college.

Rationale: Although the candidates have similar qualifications, the director selects someone who feels comfortable and familiar.

Anchoring

Anchoring– Relying too heavily on the first piece of information given during decision-making.

Example: A nurse practitioner assesses a 25-year-old patient vaccinated for COVID-19. The nurse practitioner notes a headache, fatigue, sore throat with red and enlarged tonsils, and a fever for three days. The patient's strep test is positive. Antibiotics are prescribed. The patient finishes the prescription. However, they return in seven days with continued complaints of headaches and fatigue. A rapid COVID-19 test was performed at this visit. The result was positive.

Rationale: The provider focused on the patient's presenting problem and rushed to a diagnosis that supported their first impression.

Attribution

Attribution– Thinking other people's successes are from luck or help from others. People also believe that failures are due to a lack of skill or personal shortcomings.

Example: A clinical social worker cannot finish case notes as fast as their colleagues. This social worker believes their caseload has too many needy patients with complex mental health diagnoses.

Rationale: The social worker's justification is based on perceived situational factors.

Beauty

Beauty– Assumptions about people's skills or personalities based on physical appearance. This is a tendency to favor more attractive people.

Example: A patient finds a surgeon by visiting their insurance plan's website. They are impressed with the doctor's photo. They consider them handsome. They choose them because they associate the doctor's appearance with skill.

Rationale: The client relates beauty with positive things, such as intelligence.

Confirmation

Confirmation– A focus on information that supports an initial opinion.

Example: A dentist recovers from a COVID-19 infection with mild symptoms. However, they are still hesitant about the vaccine.

Rationale: The dentist still does not get vaccinated because they have acquired natural immunity.

Conformity

Conformity– Tendency to be swayed by other's views.

Example: A long-term care patient follows Hinduism. They practice a strict vegan diet and ask their nurse for vegan meals. The patient's roommate overhears the conversation. They say, "Dietary will send you whatever you want." Without validating the patient's request with the dietician, the nurse submits the vegan meal request.

Rationale: The nurse tends to agree with people around them rather than use their professional judgment.

Disability

Disability– Assuming there is a lower quality of life because of a disability.

Example: There is an adult patient with Down syndrome and severe congenital heart disease. Their provider assumed the patient would not be a good candidate for a heart transplant because of their diagnosis.

Rationale: The provider underestimates the quality of life for this patient because of their diagnosis. They automatically exclude them from consideration for a transplant.

Gender

Gender– Preference for one gender over the other.

Example: A practice that focuses on infertility accepts a 35-year-old female patient with a history of infertility. In-vitro fertilization is recommended. However, the provider does not want to provide treatment. They believe that their religious beliefs prevent them from treating this patient because the patient is married to a woman rather than a man.

Rationale: The provider has an inherent gender bias against a patient with a sexual orientation that conflicts with their religious beliefs.

Halo Effect

Halo effect– Focus on one positive feature about a person or service that clouds your judgment.

Example: A patient asks a pharmacist for a sleep medication advertised on TV by a movie star. The pharmacist tells the patient about the contraindications of that sleep medicine. However, the patient chooses the sleep medication anyway.

Rationale: The patient believes the movie star is honest, just like the film characters they portray.

Obesity

Obesity– Tendency to negatively react to a person's weight.

Example: A teenager who is obese receives physical therapy for back pain. The physical therapist's report indicates that the patient is not compliant with exercise and makes little progress due to their weight. A follow-up x-ray shows the patient has scoliosis with a 30-degree curvature of the spine.

Rationale: The report focuses on the negative feelings about the patient's weight rather than the patient's mobility.

Racial

Racial– An automatic preference for one race over another.

Example: An adult patient who is Asian with chronic neuropathy complains of leg pain for two days. They go to the local emergency department. The patient is upset and says that the medicine never provides relief. The triage nurse thinks the patient is looking for narcotics. They determine that the patient can wait to be seen.

Rationale: Without completing an objective clinical assessment, the triage nurse believes that seeking drugs is common for this patient.

Some strategies can be used to reduce these different forms of bias. They include the following:

  • Self-reflection can challenge self-perceptions. It can also create an increased awareness of bias.
  • Controlling strategies exist to control the response to stigma.
  • Stereotype replacement is recognizing that a response is based on preconceived stereotypes. By recognizing this, we can change our reactions.
  • Perspective-taking involves putting yourself in the other person's shoes.

Challenges of Implicit Bias in Healthcare

Implicit bias creates challenges in healthcare. It also contributes to health disparities. Health disparities are the differences in the burden of illness, injury, disability, or mortality outcomes between groups distinguished by characteristics such as age, gender, race, and ethnicity. This can lead to unfair and avoidable differences in health outcomes. They are considered preventable (CDC, 2025).

To illustrate this point, the CDC reports that nearly 700 women died in the U.S. annually from pregnancy-related complications between 2007-2016 (Petersen et al., 2019). Maternal mortality in the U.S. is alarming, as are its significant racial and ethnic disparities. American Indian, Alaska Native, and Black women are three to four times more likely to die of pregnancy-related causes than White women (Meadows-Fernandez, 2023). Social determinants of health have prevented many from having equal opportunities for physical, emotional, and economic health (Howell, 2018). These factors can impact health equity (Howell, 2018).

Efforts to figure out the causes of maternal deaths in the U.S. and find ways to reduce them are still happening. More research and new ideas are needed. The conversation about health inequalities in pregnancy does not stop with mothers. Unfortunately, the baby's health is also affected. Even though the overall number of infant deaths has gone down, big differences exist when looking at race and ethnicity. For example, non-Hispanic Black babies have a much higher infant death rate (10.8 per 1,000 live births) compared to non-Hispanic White babies (4.6 per 1,000 live births) (Jang & Lee, 2022).

Additionally, preterm birth rates are higher among Black and Hispanic populations than among non-Hispanic White populations. While the overall preterm birth rate in the U.S. has decreased to 10.2% of all births, Black families have the highest preterm birth rate at 14.4% (Jang & Lee, 2022). What might be causing these differences? Experts believe that things like not having medical insurance, living in poor areas, low income, low education, getting care at lower-quality hospitals, and experiencing racial discrimination may all contribute to higher infant death rates (Jang & Lee, 2022). It is important to think about how racism and socioeconomic factors play a role. Studies show that racial discrimination, including implicit bias, can cause stress (higher cortisol levels), which can lead to worse health outcomes and more preterm births (Jang & Lee, 2022).

In 2003, the IOM discussed exploration into healthcare disparities, including bias toward patients of diverse racial, ethnic, or cultural populations. The report said that implicit bias, prejudice, and stereotypical thinking might lead to ethnic and racial disparities within healthcare (IOM, 2003).

More recently, a systematic review of 42 articles found a lot of implicit bias in healthcare providers. This reinforced the negative effects of implicit bias on vulnerable populations. These populations include (Fitzgerald & Hurst, 2017):

  • Children
  • Women
  • Immigrants
  • Those with low health literacy
  • Minority ethnic populations
  • Socioeconomically challenged individuals
  • Sexual minorities
  • Elderly
  • Mentally ill
  • Overweight
  • Disabled

These reports and studies add to our knowledge about bias in healthcare. Research helps us to think about the effects of bias on health outcomes.

Literature has shown that many factors contribute to health disparities. These factors can include the quality of the healthcare received, underlying chronic conditions, structural racism, and bias (Petersen et al., 2019). Researchers have found that the implicit bias of healthcare providers is associated with adverse effects on patient care. This may include inaccurate patient assessments, incorrect diagnoses and treatments, less time for patient care, and poor follow-up (Narayan, 2019).

Additionally, researchers have found that bias can affect provider-patient communication among people of color. Racial biases and speaking to patients with a condescending tone reduce the chances that patients will feel heard by their providers (Saluja & Bryant, 2021). There may be differences in treatment based on assumptions about patients.

Additionally, bias may impact clinical outcomes and violate patient trust. A study was conducted including cancer patients who were Black and their physicians. Patients who perceived their providers to have high implicit bias were also less supportive and spent less time with patients than providers who had lower implicit bias. Patients who were Black viewed providers as less patient-centered. The patients also had more difficulty remembering what their providers told them, had less confidence in their treatments, and thought it was difficult to follow their treatment plans (Penner et al., 2016).

Case Study Two

Scenario/Situation/Patient Description

A 32-year-old Black female, Sarah, is being transferred to the post-partum unit following the birth of her first child, Grace. She had a simple pregnancy without any complications. Her labor was 16 hours. Sarah had a straightforward epidural and an uncomplicated vaginal delivery. About six hours after being moved into her post-partum room, she starts feeling some pressure in her chest.

The next time the nurse came to check on her, Sarah reported the chest pain she was experiencing. Her nurse tells her it is just anxiety now that she is a new mom.

Two hours later, Sarah presses the call button. When the nurse comes to check on her, Sarah complains again, now saying that her chest pain is getting worse. The nurse continued to downplay her symptoms, saying that it was nothing. The nurse told Sarah that it would go away and that no intervention or pain relief was indicated or needed.

Upon discharge, Sarah mentioned the chest pain she had been having to her provider. Her doctor echoes what the nurse has been saying and reassures her that it is likely nothing cardiac-related. They said she was young and in overall good health. He simply tells Sarah to relax and focus on caring for her new baby. Sarah shrugs off her concerns because she trusts their expertise. She and her baby are soon discharged home.

Intervention/Strategies

Sarah has been home with her family for four days. Her chest pain has continued to worsen. It was now impacting her ability to care for her new baby. David, Sarah's husband, is very concerned about her. He calls their primary care provider, Dr. Patterson, who asks Sarah to come in. Dr. Patterson was immediately concerned about the physical examination. He ordered an electrocardiogram (EKG) and bloodwork. Sarah's cardiac enzymes came back elevated. Her EKG showed ischemia. Sarah was rushed to the emergency room.

Soon after reporting to the emergency room, Sarah underwent additional diagnostic tests that confirmed a diagnosis of spontaneous coronary artery dissection (SCAD). This is a life-threatening heart condition. She required immediate placement of three cardiac stents. Without the quick thinking of her primary care provider, Sarah likely would have died.

Discussion of Outcomes

Black mothers in the U.S. are three to four times more likely to suffer a pregnancy-related death when compared to White mothers (Meadows-Fernandez, 2023). Many factors contribute to this disparity, including healthcare quality, underlying chronic health conditions, racism, and implicit bias (Josiah et al., 2023). Implicit bias can cause healthcare professionals to downplay pain, dismiss symptoms, and disregard protocols (Josiah et al., 2023). Regarding pain, there have been historical myths that Black patients do not experience pain the same way as other races (Josiah et al., 2023). In fact, in the 19th century, Black women were test subjects for new gynecological procedures (Gillette-Pierce et al., 2022).

This case study demonstrates implicit bias. A physical examination or additional investigation was not done to rule out any life-threatening conditions. The patient's pain was downplayed and written off as something else. The dismissal of legitimate symptoms may be to blame for poor birth outcomes and mortality of Black women (Saluja & Bryant, 2021). This case study also shows provider bias. It is also possible that the healthcare provider immediately agreed with the nurse's thoughts about Sarah's pain without asking questions or investigating, which is an example of conformity bias.

The healthcare professionals could have handled this case differently. Statistics show that situations very similar to this are happening to Black women more often than others (Josiah et al., 2023). This is an example of racial implicit bias (Josiah et al., 2023). The healthcare providers may have been kind and experienced. However, their own implicit biases require deep self-reflection to prevent a situation like this, in which proper medical intervention was delayed, from happening again.

Reflection

Healthcare professionals intend to provide optimal care to all patients, but implicit bias may negatively impact this. Implicit bias is the human tendency to make decisions outside of conscious awareness and based on inherent factors rather than evidence (Fitzgerald & Hurst, 2017).

Cultural Competency in Healthcare Practice

Medicine and healthcare have changed so that patients now play a bigger role in their care. Healthcare providers should offer services that match what patients value. In the past, talking about a patient's culture was seen as off-limits. However, since healthcare has evolved, understanding a patient's culture and talking about it can help improve their health and build trust.

Becoming culturally competent can help reduce differences in healthcare. Cultural competence is important for improving healthcare practices. It is a key part of policies. The first step in giving culturally competent care is being self-aware. This means understanding your own values and beliefs. Self-awareness helps healthcare workers understand and respect a patient's cultural beliefs. Providers need to be aware of their own attitudes and biases so they can be sensitive and meet the needs of others. Reflecting on the attitudes toward different cultures can help providers make sure their beliefs do not interfere with giving the best care. That is why developing skills for providing culturally competent care is important.

Different cultures have different views on the role of healthcare providers. Some see them as trusted advisors who offer helpful advice. Other cultures may see a provider's advice as an unwanted intrusion. Healthcare providers need to adjust their approach to fit the patient's background and expectations.

Empathy, a key part of culturally competent care, helps healthcare providers understand and respond to both verbal and nonverbal patient cues. Studies show that how healthcare providers communicate nonverbally is a strong predictor of patient satisfaction.

Legislation to Mitigate Bias and Promote Culturally Competent Care

Addressing healthcare challenges and improvements in care for diverse populations is important. New training laws are being put in place for healthcare providers. These laws aim to improve healthcare workers' understanding of biases, help reduce health inequalities, and ensure higher-quality care. They also collect data to track changes in bias awareness and measure patient health outcomes. Here are some examples of recent laws focused on reducing bias in healthcare:

  • California (2019): California became the first state to require bias training for healthcare workers who care for pregnant people. The law also makes hospitals and birthing centers report outcomes for pregnant women and lets patients know how to file complaints about discrimination (State of California Department of Justice, 2021).
  • Illinois (2021): Illinois changed its rules about reporting child abuse. Healthcare workers must take one hour of training on bias awareness every time they renew their license, starting in 2022 (Illinois General Assembly, 2022).
  • Michigan (2021): Michigan passed a law that says healthcare providers must take regular bias training to get or renew their licenses, starting in 2022 (Governor Gretchen Whitmer. 2021).
  • New Jersey (2021): New Jersey passed a law that requires healthcare workers who care for pregnant people in hospitals or birthing centers to take special bias training (State of New Jersey, 2021).
  • National Health Law Program: This program works to make healthcare better and more fair for everyone. It focuses on stopping cultural biases based on things like race, age, sexual orientation, and identity because these things should not affect someone's health. Their goal is to make sure everyone has access to quality healthcare, no matter who they are (National Health Law Program, n.d.).

There are also laws to protect specific groups, like older adults. For example, the Older Americans Act of 1965 helped increase services for older adults. Later updates to the law added protections against elder abuse and promoted programs to screen for it. The Elder Justice Act of 2010 helps stop neglect, abuse, and exploitation of older adults at the federal level by providing resources for prevention and awareness (Administration for Community Living, 2024).

Promoting Health Equity

There are different ways to promote health equity. Examples include the following:

  • Providing and promoting access to transportation. This allows patients to get the healthcare they need. Access to education, healthy environments, childcare, etc. should also be provided.
  • Developing and implementing culturally appropriate services. This promotes cultural competence and humility.
  • Provide access to green spaces to promote physical activity for all.
  • Providing appropriate technology and opportunities for free telehealth visits for patients with lower socioeconomic status.
  • Promote access to high-quality healthcare.
  • Provide low-cost or free school lunches for those who have low income.
  • Promote access to necessary medication and adherence to medication regimens.
  • Increase health communication and literacy.

Policies, practices, and programs should aim to do the following (CDC, 2024c):

  • Understand and support diverse communities.
  • Engage trusted leaders who are diverse/support diversity.
  • Promote connections between patients, healthcare providers, and resources. This helps meet physical, mental health, and social needs.
  • Debunk myths and promote awareness surrounding health equity.
  • Train all employees on bias, discrimination, and stigma. This includes identification and mitigation techniques.
  • Collect social determinants of health information to identify underlying issues.

The Importance of Communication

Communication can be a very effective tool. Unfortunately, communication can also be harmful. It is important to use communication techniques that would decrease miscommunication.

Cross-cultural communication has to do with basic elements of communication. This includes language, preparedness, openness, and awareness. Cross-cultural communication promotes inclusion while breaking down cultural barriers. Effective and intentional cross-cultural communication aims to change how language is delivered across various backgrounds (Aririguzoh, 2022).

In healthcare, effective cross-cultural communication can lead to increased cultural competence. Many healthcare professionals can use the LEARN model to build cultural competence, enhance communication, and increase the quality of patient care and interactions (Ladha et al., 2018):

Listen: Assess the patient's understanding of health and disease. Providers should have humility and be curious. This promotes foundational trust.

Explain: Convey health perceptions without bias. Be open-minded to others' understanding of health based on culture.

Acknowledge: Respect the differences in views, perspectives, and understandings.

Recommend: Propose and develop a care plan through understanding, support, and collaboration.

Negotiate: Incorporate culturally relevant interventions in partnership with the patient.

Case Study Three

Scenario/situation/patient description

A 66-year-old Hispanic male lives in a very rural county in the Midwest. He called his primary care provider's office complaining of a temperature of 101.3 degrees for four days, a strong headache, body aches, fatigue, and a runny nose. He underwent a COVID-19 polymerase chain reaction (PCR) test at a Walgreens pharmacy yesterday. He received his positive test result today. He feels anxious to speak to his healthcare provider about treatment.

Intervention/strategies

The patient makes a telehealth appointment. The patient's condition may best be treated with community-based treatment. The patient asks about a cure for COVID-19. His best friend told him about a medication he heard he could get at their local livestock supply store that would be a complete cure. Their nurse practitioner responded that they understood from speaking with other nurse practitioners at the clinic that Ivermectin therapy may treat COVID-19. The healthcare provider writes a prescription to be filled at the pharmacy.

Discussion of outcomes

Ivermectin has not been authorized to treat COVID-19 (CDC, 2021). It is also not recommended by the National Institutes of Health. The nurse practitioner's choice to recommend Ivermectin was influenced by their implicit bias to conform to their patient's request. This decision is not evidence-based. The decision to treat the patient with Ivermectin is consistent with conformity bias, a type of implicit bias.

Strengths and weaknesses of the approach used in the case

Implicit bias can negatively impact a healthcare provider's care. Conformity bias is a type of implicit bias that deals with the tendency to be influenced by other people's views (Brecher et al., 2019).

Conclusion

Our nation is a vessel for many ethnic nationalities. There are many subcultures and healthcare ideas. Healthcare professionals are the caregivers responsible for caring for many different patients. This includes those of different backgrounds and cultures. Cultural competence is a continual process of understanding, learning, and advocating. It is essential in healthcare. It is important to identify conflicts and awareness of internal ideas and beliefs. Healthcare providers should seek ways and resources to understand how to care for a diverse population.

Implicit bias is the unconscious and unintentional tendency to make decisions based on inherent factors rather than evidence. No one is immune, not even healthcare professionals. Recognizing common types of bias by building self-awareness and participating in training are steps health professionals may take to decrease the impact of bias on care. Government mandates specific to implicit bias in healthcare should be included in care settings and laws. More research is needed to measure how implicit bias training may change health providers' beliefs, practices, and perceptions. These steps can decrease bias among healthcare providers, remove barriers to equitable care, close the gap in health disparities, and meet patients' needs. Decreasing implicit bias and promoting cultural competence will increase health equity for all.

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Implicit Bias Statement

CEUFast, Inc. is committed to furthering diversity, equity, and inclusion (DEI). While reflecting on this course content, CEUFast, Inc. would like you to consider your individual perspective and question your own biases. Remember, implicit bias is a form of bias that impacts our practice as healthcare professionals. Implicit bias occurs when we have automatic prejudices, judgments, and/or a general attitude towards a person or a group of people based on associated stereotypes we have formed over time. These automatic thoughts occur without our conscious knowledge and without our intentional desire to discriminate. The concern with implicit bias is that this can impact our actions and decisions with our workplace leadership, colleagues, and even our patients. While it is our universal goal to treat everyone equally, our implicit biases can influence our interactions, assessments, communication, prioritization, and decision-making concerning patients, which can ultimately adversely impact health outcomes. It is important to keep this in mind in order to intentionally work to self-identify our own risk areas where our implicit biases might influence our behaviors. Together, we can cease perpetuating stereotypes and remind each other to remain mindful to help avoid reacting according to biases that are contrary to our conscious beliefs and values.

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