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Help - Technical Issues?

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Technical Issues?


Can't Log Into Account
First - Verify you are using the correct Login ID & Password. Second - Make sure cookies and javascript are enabled: To determine if cookies and javascript are enabled in your browser, please visit www.supportdetails.com. Third - Go to https://ceufast.com/clearcookies and press the “Click here to clear your cookies” button. You will be logged out (if you are in) and upon clearing the cookies prompted to “Click here to log in”. This step will take you to the Login page, which performs a partial cache clearing. Fourth -  Press “Shift+F5”, which will completely clear the cache for that page, including some base scripts that are used on the whole site. Note: This is an additional step that can be taken, but may or may not be required in order to resolve your login issue. Important Awareness: As an ongoing maintenance reference, if you are using Chrome or Safari as your browser, we recommend to be sure and regularly clear out the cache history file, close all open windows/tabs, and then launch a fresh browser window after doing so. Unfortunately, these two browsers are noted for not automatically clearing the cookies and cache file properly, which can cause login issues, page loading errors, etc. on various sites, especially those with secure encryption.  Alternatively, consider troubleshooting by using a different browser, like Firefox, for example. To enable cookies for your browser, please follow the instructions applicable for the browser you are using: Microsoft Edge Click the three dots that are shown in the upper right corner. Select Settings Choose "View advanced settings" Scroll down until you reach the "Cookies" section. (Enabled by default) Internet Explorer 11.xxx Click Tools (appears as a gear icon) at the upper right corner and then Internet Options. Select the Privacy tab. Under Settings, click the Advanced button. Under First-party Cookies, select Accept. Under Third-party Cookies, select Accept. Check the box Always allow session cookies. Click OK. Click OK to exit. Firefox 56.x.x At the top of the Firefox window, click on the menu button (three bars in the upper right corner) and choose Options. Select the Privacy & Security panel and go to the History section. In the drop-down menu next to Firefox will choose Use custom settings for history. Check mark Accept cookies from websites to enable cookies, and uncheck it to disable them. If you are troubleshooting problems with cookies, make sure Accept third-party cookies is also set to Always. For more information, see Disable third-party cookies in Firefox. Choose how long cookies are allowed to be stored Keep until: they expire - Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie. Keep until: I close Firefox - The cookies that are stored on your computer will be removed when Firefox is closed.       Close the about:preferences page. Any changes you've made will automatically be saved.   Chrome Go to chrome://settings/.  At the bottom, choose Advanced. Under "Privacy and security", click Content settings. Click Cookies. From here, make sure the Allow sites to save and read cookie data (recommended) option is turned on. Safari Click on the Safari-menu in Safari Click on the Preferences... item in the menu - a new window opens Click on the Security icon near the top of the window. Under Accept Cookies the Always or Only from sites you navigate to must be selected. Save changes by clicking Ok and go to one of the configuration pages again Once you complete these steps, close your browser and reopen it. Go to CEUfast.com and log in again.
Test Won't Grade
In order for the test submission button to function properly, you must have cookies and javascript enabled for the web browser being used. The online diagnostic at  http://www.supportdetails.com/ can verify right away if cookies and javascript are active. Important: If you have verified that you have both cookies and javascript enabled, but are still unable to grade your test, the issue is most likely related to the browser being used. If you are using Chrome or Safari, please clear the cache history file, close all open browser windows and/or tabs, and then relaunch a fresh browser and login session to try grading again. Alternatively, a different browser could be used to assist in troubleshooting test grading issues.
Name Change Requests
How do I change the name on my account? 1) Log into CEUFast.com with your username and password. 2) From the account home page, click on the "Edit Profile" link located under your name, in the top left corner. 3) Make the desired changes to your name and then click the "Request Name Change Now" button. *Please note* this button will only appear if approval is required before the change will take effect on your account.  If your name change request can be legally verified, without additional documentation, the name will be updated on your account within 24 business hours. However, if the name change cannot be verified, additional documentation will be required. To prevent fraudulent activity, name changes are not permitted after tests have been completed and certificates received on an account, unless a legal name change has occurred. If you have had a legal name change, please send the appropriate documentation to the following address, or the scanned documents as an attachment to customer support at "support@ceufast.com". After receiving the documentation required, we will be more than happy to update your account as quickly as possible.  The address to physically mail the documentation to is as follows:   CEUFast, Inc. PO Box 3546 Lake City, FL 32056   The following are acceptable documents to show proof of your name change:   * Marriage certificate (a copy of the original document is acceptable) * Certified record of divorce * Certified court order   If mailing, please be sure to include the username and email address associated with your account in order to assure the fastest update possible. Documentation received that cannot be linked to an account in the system will result in an unaltered name on the account.
View, Print, Email, or Save Certificates
Individual Certificates To print, save, or email individual certificates: Log into CEUFast.com From the account home page, under the “Transcript” area, click on the title of the certificate or the “View” button to the right of the certificate title. On the print preview page click the “Print”, “Save”  or “Email” button. Multiple Certificates To print, save, or email multiple certificates: Log into CEUFast.com From the account home page, under the “Transcript” area, place a check in each box to the left of the certificates you wish to print, save, or email. Alternatively, you can select all of the certificates you are viewing by placing a check in the top left select box. Once you have selected the certificates you wish to print, save, or email, click the “Print Selected”, “Email Selected”, or “Save Selected” buttons at the top of the Transcript area. Note: If you are having difficulty with your certificate printing full page, we recommend that you try the "Save" option in order to save a PDF copy to a location on your computer. You should then be able to open and print the file in Adobe Reader. You can download the latest copy of Adobe Reader free at http://get.adobe.com/reader/. CEUFast is required to maintain copies of your certificates for at least 4 years. However, at this time we do not delete user's certificates; therefore, you can return any time in the future to retrieve them.
Resuming a Course or Test
Once you log into CEUfast and start a course or test, our system automatically saves your progress as you move through the material. If you are unable to complete a course, the next time you log in, the last course you started will be displayed on your My Account above your "Transcript" area. To pick up where you left off, just click the "Resume Course" or "Resume Test" button (as applicable). If you have started multiple courses or tests, you can reveal each of them by clicking the "View all previously started courses" link found just below the last course or test that was started. You can also return to the Courses page and any courses you had previously started will have a "Resume Course" or "Resume Test" button next to the course as applicable.
Profile Information Update
How do I update my password, phone number, mailing or email address? 1) Log into CEUFast.com with your username and password. 2) From the account home page click on the "Edit Profile" link located under your name in the top left corner. 3) Make the desired changes to your information and then click the "Save Profile" button located at the bottom of the page.
Duplicate Course Detected
If you are seeing a message that a duplicate course has been detected, then you may have some questions. Please review the following for information about the message and what it means for you and your course completion goals:   1) The message appears only as a courtesy to make users aware that the same course has been completed previously within the immediate 2 years preceding the current date.   2) The hours for any duplicate courses detected will not be displayed in the total amount of hours shown in the Transcript information bar; however, that does not mean the hours are not valid or do not hold accreditation that will grant credit for license renewal.   3) If the date range is adjusted in the Transcript toolbar, most of the time, the message will be removed (since the date range would most likely no longer include the date the previous course was completed). We recommend that the beginning date in the date range field be entered as the date for the first day of your renewal cycle.   4) The hours shown in the Transcript toolbar are for guideline use only in an effort to assist in keeping track of the amount of completed hours needed for license renewal. They do not reflect the information that is necessarily on file with the relevant agency or Board of Nursing that the license is held under.   We hope this information is helpful and relieves any questions or concerns; however, if additional information regarding the duplicate course detected message is needed, please feel free to contact us.
Changing Text Size
In most web browsers you can press the keys “Ctrl” (Command on a Mac) and “+” simultaneously to increase the text size in your browser. To make the text smaller you can use “Ctrl” (Command on a Mac) and “-”. Alternatively, if you have a mouse with a scroll wheel, you can hold "Ctrl" while scrolling the mouse wheel up or down to adjust the text size in the window you are viewing. Also, you can typically adjust font/text size by selecting the “View” option from the file or settings menu in your browser and looking for the “Text Size” or “Zoom” sub-menu items.

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