Help - Technical Issues?

First - Verify you are using the correct Login ID & Password. Second - Make sure cookies and javascript are enabled: To determine if cookies and javascript are enabled in your browser, please visit www.supportdetails.net. Third - Go to https://ceufast.com/clearcookies and press the “Click here to clear your cookies” button. You will be logged out (if you are in) and upon clearing the cookies prompted to “Click here to log in”. This step will take you to the Login page, which performs a partial cache clearing. Fourth -  Press “Shift+F5”, which will completely clear the cache for that page, including some base scripts that are used on the whole site. Note: This is an additional step that can be taken, but may or may not be required in order to resolve your login issue. Important Awareness: As an ongoing maintenance reference, if you are using Chrome or Safari as your browser, we recommend to be sure and regularly clear out the cache history file, close all open windows/tabs, and then launch a fresh browser window after doing so. Unfortunately, these two browsers are noted for not automatically clearing the cookies and cache file properly, which can cause login issues, page loading errors, etc. on various sites, especially those with secure encryption.  Alternatively, consider troubleshooting by using a different browser, like Firefox, for example. To enable cookies for your browser, please follow the instructions applicable for the browser you are using: Microsoft Edge Click the three dots that are shown in the upper right corner. Select Settings Choose "View advanced settings" Scroll down until you reach the "Cookies" section. (Enabled by default) Internet Explorer 11.xxx Click Tools (appears as a gear icon) at the upper right corner and then Internet Options. Select the Privacy tab. Under Settings, click the Advanced button. Under First-party Cookies, select Accept. Under Third-party Cookies, select Accept. Check the box Always allow session cookies. Click OK. Click OK to exit. Firefox 56.x.x At the top of the Firefox window, click on the menu button (three bars in the upper right corner) and choose Options. Select the Privacy & Security panel and go to the History section. In the drop-down menu next to Firefox will choose Use custom settings for history. Check mark Accept cookies from websites to enable cookies, and uncheck it to disable them. If you are troubleshooting problems with cookies, make sure Accept third-party cookies is also set to Always. For more information, see Disable third-party cookies in Firefox. Choose how long cookies are allowed to be stored Keep until: they expire - Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie. Keep until: I close Firefox - The cookies that are stored on your computer will be removed when Firefox is closed.       Close the about:preferences page. Any changes you've made will automatically be saved.   Chrome Go to chrome://settings/.  At the bottom, choose Advanced. Under "Privacy and security", click Content settings. Click Cookies. From here, make sure the Allow sites to save and read cookie data (recommended) option is turned on. Safari Click on the Safari-menu in Safari Click on the Preferences... item in the menu - a new window opens Click on the Security icon near the top of the window. Under Accept Cookies the Always or Only from sites you navigate to must be selected. Save changes by clicking Ok and go to one of the configuration pages again Once you complete these steps, close your browser and reopen it. Go to CEUfast.com and log in again.

In order for the test submission button to function properly, you must have cookies and javascript enabled for the web browser being used, as well as a stable internet connection. The online diagnostic at www.supportdetails.net can verify right away if cookies and javascript are active. Important: If you have verified that you have both cookies and javascript enabled, and you have a stable internet connection, but are still unable to grade your test, the issue is most likely related to the browser being used. If you are using Chrome or Safari, please clear the cache history file, close all open browser windows and/or tabs, and then relaunch a fresh browser and login session to try grading again. Alternatively, a different browser could be used to assist in troubleshooting test grading issues.

Step 1: Make the Request How do I change the name on my account? Log into CEUFast.com with your username and password. From the account home page, click on the "Edit Profile" link located under your name, in the top left corner. Make the desired changes to your name and then click the "Request Name Change Now" button. *Please note* this button will only appear if approval is required before the change will take effect on your account.  Step 2: Legal Documentation IMPORTANT: If your name change request can be legally verified, without additional documentation, the name will be updated on your account within 2 - 3 business days. However, if the name change cannot be verified, additional documentation will be required. Documentation to support a name change can be provided as soon as a request for name change has been made, rather than waiting, in order to speed up the process. To prevent fraudulent activity, name changes are not permitted after tests have been completed and certificates received on an account, unless a legal name change has occurred. If you have had a legal name change, please send the appropriate documentation to the following address, or the scanned documents as an attachment to customer support at "support@ceufast.com". After receiving the documentation required, we will be more than happy to update your account as quickly as possible.  The address to physically mail the documentation to is as follows:   CEUFast, Inc. 156 SW Kelliche Gln Lake City, FL 32024   The following are acceptable documents to show proof of your name change:  Marriage certificate (a copy of the original document is acceptable) Certified record of divorce Certified court order   If physically mailing, please be sure to include the email address, along with any other identifying information, associated with your account in order to assure the fastest update possible. Documentation received that cannot be linked to an account in the system will result in an unaltered name on the account.

Please Note: In order to access certificates for viewing, printing, saving, emailing, or electronic reporting (where applicable), they must be purchased via subscription. All purchased certificates will remain accessible indefinitely. Effective October 17, 2017, any unpurchased certificates will be purged from the database 6 months from the date of completion. Individual Certificates To print, save, or email individual certificates: Log into CEUFast.com From the account home page, under the “Transcript” area, click on the title of the certificate or the “View” button to the right of the certificate title. On the print preview page, click the “Print”, “Save”  or “Email” button. Multiple Certificates (available on computer/laptop only) To print, save, or email multiple certificates: Log into CEUFast.com From the account home page, under the “Transcript” area, place a check in each box to the left of the certificates you wish to print, save, or email. Alternatively, you can select all the certificates you are viewing by placing a check in the top left select box. Once you have selected the certificates you wish to print, save, or email, click the “Print Selected”, “Email Selected”, or “Save Selected” buttons at the top of the Transcript area. Note: If you are having difficulty with your certificate printing a full page, we recommend that you try the "Save" option in order to save a PDF copy to a location on your computer. You should then be able to open and print the file in Adobe Reader. You can download the latest copy of Adobe Reader free at http://get.adobe.com/reader/. CEUFast is required to maintain copies of your certificates for at least 6 years. However, at this time we do not delete user's certificates; therefore, you can return any time in the future to retrieve them.

Once you log into CEUfast and start a course or test, our system automatically saves your progress as you move through the material, provided you have a stable internet connection and active login session in effect. If you are unable to complete a course, the next time you log in, the last course you started will be displayed on your My Account above your "Transcript" area. To pick up where you left off, just click the "Resume Course" or "Resume Test" button (as applicable). If you have started multiple courses or tests, you can reveal each of them by clicking the "View all previously started courses" link found just below the last course or test that was started. You can also return to the Courses page and any courses you had previously started will have a "Resume Course" or "Resume Test" button next to the course as applicable.

How do I update my password, phone number, mailing or email address? 1) Log into CEUFast.com with your username and password. 2) From the account home page click on the "Edit Profile" link located under your name in the top left corner. 3) Make the desired changes to your information and then click the "Save Profile" button located at the bottom of the page.

If you are seeing a message that a duplicate course has been detected, then you may have some questions. Please review the following for information about the message and what it means for you and your course completion goals:   1) The message appears only as a courtesy to make users aware that the same course has been completed previously within the immediate 2 years preceding the current date.   2) The hours for any duplicate courses detected will not be displayed in the total amount of hours shown in the Transcript information bar; however, that does not mean the hours are not valid or do not hold accreditation that will grant credit for license renewal.   3) If the date range is adjusted in the Transcript toolbar, most of the time, the message will be removed (since the date range would most likely no longer include the date the previous course was completed). We recommend that the beginning date in the date range field be entered as the date for the first day of your renewal cycle.   4) The hours shown in the Transcript toolbar are for guideline use only in an effort to assist in keeping track of the amount of completed hours needed for license renewal. They do not reflect the information that is necessarily on file with the relevant agency or Board of Nursing that the license is held under.   We hope this information is helpful and relieves any questions or concerns; however, if additional information regarding the duplicate course detected message is needed, please feel free to contact us.

In most web browsers you can press the keys “Ctrl” (Command on a Mac) and “+” simultaneously to increase the text size in your browser. To make the text smaller you can use “Ctrl” (Command on a Mac) and “-”. Alternatively, if you have a mouse with a scroll wheel, you can hold "Ctrl" while scrolling the mouse wheel up or down to adjust the text size in the window you are viewing. Also, you can typically adjust font/text size by selecting the “View” option from the file or settings menu in your browser and looking for the “Text Size” or “Zoom” sub-menu items.

Guide to Whitelist Email CEUfast wants to make sure emails are making their way to your inbox. This way you can ensure you’re up to date on renewal deadlines, new courses and the latest in the nursing industry. By adding CEUfast to your whitelist, you will be able to communicate with the support team if you ever need assistance with your account, or have a question for us. A great way to set this up is by adding CEUfast to your Whitelist, which is your safe sender list. This tells your email provider that our emails are not spam, and actually do belong in your inbox.  Keep reading to find step-by-step instructions on how to add CEUfast to your whitelist.  AOL Mail Click “Contacts” in the toolbar on the right side Select the “Add Contact” option Enter CEUfast.com to add us to your list Click “Add Contact” to complete Comcast Click “Preferences” from the menu bar Click “Restrict Incoming Email” to view the settings Select “Yes to Enable Email Controls”  Click “Allow” to enable email addresses from the list Enter CEUfast.com to add us to your list Click “Add” and “Update” to complete Earthlink Open the Address Book  Click “Add Contact” Add CEUfast as a contact and save Gmail Open a previous email from CEUfast Click on the drop down arrow next to the “Reply” button Click “Add CEUFast.com to contacts list” to complete Apple Mail Open an email from CEUfast Select the email address in the header of the message Click “Add” to complete NetZero Open the Address Book, shown in the menu bar on top Click “Contacts” and “Add Contact Enter CEUfast.com and save to complete Windows Live Hotmail Open a previous email from CEUfast Select the “Add to Contacts” option to complete Yahoo! Mail Open a previous email from CEUfast Select “Add to Contacts” then enter additional information in the popup if needed Click “Save” to complete Microsoft Outlook 2003 Open a previous email from CEUfast Right-click the “Click Here to Download Images” in the gray bar at the top of the email Select “Add sender to Senders Safe List” to complete Outlook 2007 In the email list view, right-click on an email from CEUfast Select “Junk E-mail”  Click “Add Sender to Safe Senders List” to complete Outlook 2010 Click the “Home” tab then go to the Junk folder Click “Junk E-mail Options” then “Safe Senders” Select “Add” and enter CEUfast.com and additional information as you see fit  Click “OK” to complete Mozilla Thunderbird for PC and Mac Open the Address Book Check to see that the Personal Address Book is the one highlighted Click “New Card” Under the Contact tab, enter CEUfast.com and additional information if necessary Click “OK” to complete Mac Mail Open the Address Book Click “File,” then “New Card” Enter CEUfast.com and additional information if necessary Click “Edit” to complete iOS Devices (iPhone/iPad) Tap on any message from CEUfast Select CEUfast in the “From” field at the top of the message Click “Create New Contact” Android Devices (Samsung, Google Nexus, etc.) Open a previous email from CEUfast Select the picture next to the sender field Click “OK” to add to contacts and complete