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Help - Name Change Requests

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Name Change Requests

Last Updated: Friday, April 3, 2020
Created On: Sunday, December 15, 2019

Step 1: Make the Request

How do I change the name on my account?

  1. Log into with your username and password.
  2. From the account home page, click on the "Edit Profile" link located under your name, in the top left corner.
  3. Make the desired changes to your name and then click the "Request Name Change Now" button. *Please note* this button will only appear if approval is required before the change will take effect on your account. 

Step 2: Legal Documentation

IMPORTANT: If your name change request can be legally verified, without additional documentation, the name will be updated on your account within 2 - 3 business days. However, if the name change cannot be verified, additional documentation will be required. Documentation to support a name change can be provided as soon as a request for name change has been made, rather than waiting, in order to speed up the process.

To prevent fraudulent activity, name changes are not permitted after tests have been completed and certificates received on an account, unless a legal name change has occurred. If you have had a legal name change, please send the appropriate documentation to the following address, or the scanned documents as an attachment to customer support at "". After receiving the documentation required, we will be more than happy to update your account as quickly as possible. 

The address to physically mail the documentation to is as follows:


CEUFast, Inc.

PO Box 3546

Lake City, FL 32056


The following are acceptable documents to show proof of your name change: 

  • Marriage certificate (a copy of the original document is acceptable)
  • Certified record of divorce
  • Certified court order


If physically mailing, please be sure to include the email address, along with any other identifying information, associated with your account in order to assure the fastest update possible. Documentation received that cannot be linked to an account in the system will result in an unaltered name on the account.


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