Step 1: Make the Request
How do I change the name on my account?
Step 2: Legal Documentation
IMPORTANT: If your name change request can be legally verified, without additional documentation, the name will be updated on your account within 2 - 3 business days. However, if the name change cannot be verified, additional documentation will be required. Documentation to support a name change can be provided as soon as a request for name change has been made, rather than waiting, in order to speed up the process.
To prevent fraudulent activity, name changes are not permitted after tests have been completed and certificates received on an account, unless a legal name change has occurred. If you have had a legal name change, please send the appropriate documentation to the following address, or the scanned documents as an attachment to customer support at "firstname.lastname@example.org". After receiving the documentation required, we will be more than happy to update your account as quickly as possible.
The address to physically mail the documentation to is as follows:
PO Box 3546
Lake City, FL 32056
The following are acceptable documents to show proof of your name change:
If physically mailing, please be sure to include the email address, along with any other identifying information, associated with your account in order to assure the fastest update possible. Documentation received that cannot be linked to an account in the system will result in an unaltered name on the account.