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Palliative Care: Relief, Support, and Quality of Life

2 Contact Hours
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This peer reviewed course is applicable for the following professions:
Advanced Practice Registered Nurse (APRN), Certified Nurse Midwife, Certified Nurse Practitioner, Certified Registered Nurse Anesthetist (CRNA), Certified Registered Nurse Practitioner, Clinical Nurse Specialist (CNS), Licensed Practical Nurse (LPN), Licensed Vocational Nurses (LVN), Midwife (MW), Nursing Student, Occupational Therapist (OT), Occupational Therapist Assistant (OTA), Physical Therapist (PT), Physical Therapist Assistant (PTA), Registered Nurse (RN), Registered Nurse Practitioner, Respiratory Therapist (RT)
This course will be updated or discontinued on or before Thursday, December 16, 2027

Nationally Accredited

CEUFast, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. ANCC Provider number #P0274.


Outcomes

Following completion of this course, ≥ 92% of participants will know what Palliative care is and the benefits of palliative care.

Objectives

By the end of this course, the participant will be able to:

  1. Identify the number of individuals experiencing serious or life-threatening health issues.
  2. Describe the individual and societal costs of serious or life-threatening health issues.
  3. Differentiate palliative and hospice care.
  4. Explain how palliative care reduces suffering.
  5. Specify how palliative care fosters symptom management.
  6. Address how palliative care improves quality of life.
  7. Examine issues related to the mitigation of disparities with regard to palliative care.
  8. Analyze ethical issues associated with palliative care.
  9. Delineate goals of palliative care.
  10. Apply palliative care principles to a clinical case.
CEUFast Inc. and the course planning team for this educational activity do not have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

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Palliative Care: Relief, Support, and Quality of Life
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To earn a certificate of completion you have one of two options:
  1. Take test and pass with a score of at least 80%
  2. Reflect on practice impact by completing a course evaluation.
    (NOTE: Some approval agencies and organizations require you to take a test and the course evaluation is NOT an option.)
Author:    Lisa Onega (PhD, RN, MBA, FNP-BC, PMHNP-BC, GNP-BC, CNS-BC)

Introduction

Globally, approximately 57 million people need palliative care, but only 8 million, or 14%, of these individuals receive palliative care services. Palliative care is specialized medical care for people with serious illness that focuses on providing relief from symptoms and stress of the illness (CAPC, n.d.). Palliative care reduces suffering, improves symptoms, enhances quality of life, and is a cost-effective approach to care. However, disparities exist with regard to accessing palliative care. Strategies to mitigate disparities, such as discussing palliative care proactively with individuals and their families and linking them to palliative care services early, can be adopted. Additionally, ethical issues associated with palliative care exist and will be examined. The goals of palliative care include promoting hope, respecting individuals and their families, providing comfort, and fostering honest communication.

Scope and Significance

Palliative care employs a collaborative, integrated, and interprofessional approach to support individuals and families facing serious or life-threatening illnesses, aiming to reduce suffering, manage symptoms, and enhance quality of life (Naoum et al., 2024; Pereira et al., 2024). Features of palliative care include case management, use of clinical guidelines, and mutual goal setting to foster comfort, support, empowerment, and meaningful connections (Pereira et al., 2024). Palliative care services vary between agencies, but common services provided are listed in Table 1.

Table 1: Palliative Care Services
Type of ServiceExamples of Service
Physical CareAssistance with bathing, dressing, toileting, feeding, and transferring.
Practical AssistanceHome modifications, such as ramps, walk-in seated shower stalls, and elevated toilet seats.

Assistance with transportation, medication administration, and home cleaning and maintenance.
MedicationsPain and symptom management.
Emotional SupportCounseling, respectful communication, provision of information, and connection with others.
Spiritual SupportHelp in finding meaning, purpose, and a sense of belonging.

Adapted from World Health Organization (WHO), 2022.

Number of Individuals Experiencing Serious or Life-Threatening Health Issues

Globally, approximately 57 million people need palliative care, but only 8 million (14%) of these individuals receive palliative care services (WHO, 2020)Worldwide, 21 million children are experiencing serious or life-threatening illness (Delamere et. al, 2024), but only 5% of these children receive palliative care services (International Children’s Palliative Care Network [ICPCN], 2022). Between 31% and 60% of individuals with terminal cancer go to an emergency department during the last month of their life, and 75% of older adults with a serious or life-threatening illness go to an emergency department during the last 6 months of their lives. Although 80% of individuals with a serious or life-threatening illness say they would prefer to die at home, only about 20% die at home (Baik et al., 2020).

Costs of Serious or Life-Threatening Illness

In the United States, approximately $44.1 billion is spent on potentially inappropriate end-of-life care, where the likelihood of adverse outcomes outweighs the likelihood of health benefits (Pereira et al., 2024). Not only can potentially inappropriate care be decreased, but costs can also be reduced when palliative care is initiated shortly after a serious or life-threatening illness is diagnosed. The longer one waits to begin palliative care treatment, the more expensive the health care costs become. For example, initiating palliative care in an emergency department costs $12,054 less per person than beginning palliative care on a medical-surgical unit and $18,842 less per person than beginning palliative care in an intensive care unit. Instituting palliative care in an emergency department, rather than after an individual is admitted to a hospital, significantly decreases inpatient length of stay, admissions to the intensive care unit, and costs associated with ventilator support and cardiopulmonary resuscitation (Johnson et al., 2025).

Common Conditions of People Who Need Palliative Care

The most common conditions that adults experience, requiring palliative care, are (WHO,2020):

  1. Cardiovascular diseases (39%)
  2. Cancer (34%)
  3. Chronic respiratory diseases (10%)
  4. AIDS (6%)
  5. Diabetes (5%)
  6. Other illnesses, such as dementia, multiple sclerosis, rheumatoid arthritis, and kidney, liver, neurological, and Parkinson's disease (6%)

Although palliative care is characterized by an interdisciplinary or multidisciplinary approach, palliative care services are not standardized and vary widely. Despite this lack of standardization, a meta-analysis of randomized controlled trials (n = 21) found that quality of life, healthcare outcomes, and healthcare costs are improved when palliative services are provided (Naoum et al., 2024).

Difference Between Palliative and Hospice Care

Palliative care includes hospice care. In other words, hospice is a subset of palliative care. The relationship between palliative and hospice care is depicted in Figure 1.

Figure 1: Relationship Between Palliative and Hospice Care

diagram showing relationship between palliative and hospice care

Adapted from National Institute of Aging (NIA), 2021

Principles of palliative care are also applicable to hospice care. However, because hospice care is a specific type of palliative care, the two types of care can be differentiated by their scope and the timing/duration of service. Table 2 clarifies these differences.

Table 2: Differentiation Between Palliative Care and Hospice Care
Palliative CareHospice Care
Includes end-of-life, chronic, and curative care.Focused exclusively on end-of-life care.
Provide at any point or throughout a life-threatening or serious illness.An individual has 6 months or less to live.

Adapted from National Institute of Aging (NIA), 2021.

Approximately 50% of Americans covered by Medicare in need of end-of-life services receive hospice care. The median duration of hospice services is 17 days. Focus group research of individuals that included patients, caregivers, and health care professionals (n=63) found that reasons people who need hospice care do not access services include inadequate understanding of hospice goals and services, lack of knowledge about the benefits of hospice care, uncertainty about how to obtain hospice care, and concerns about payment for services (Tate et al., 2020).

Ensuring that individuals with six months or less to live, their families, and healthcare providers have accurate information about hospice services and benefits may enable eligible individuals to access this care. Primary care or specialists may refer individuals at the end of life for hospice care. When an individual has six months or less to live, Medicare, Medicaid, and many private insurers cover hospice services.

Palliative Care – Reduction of Suffering

When an individual is diagnosed with a serious or life-threatening illness, they are suffering and deserve to be treated with kindness, respect, and dignity (Pramod, 2025). Palliative care reduces suffering (Grant & Johnson-Koenke, 2024) and anguish (Chen et al., 2025) by decreasing pain, uncertainty, fear, and isolation.

Pain

The majority of people with a serious or life-threatening illness express fear about experiencing unbearable pain at the end of their lives (Shi et al., 2025). Approximately 80% of individuals with cancer or AIDS and 67% of individuals with cardiovascular or respiratory disease experience moderate to severe pain in the latter stages of their illness. While providers often have concerns about using opioids, the use of opioids to relieve end-of-life pain is considered best practice (WHO, 2020).

A variety of pharmacological options that involve the use of opioids are available to effectively manage end-of-life pain.  These pharmacological options mildly reduce alertness and do not increase the risk of delirium. Use of opioids at the end-of-life significantly decreases pain and anxiety, improves quality of life, and does not result in significant adverse effects (Fürst et al., 2020).

Uncertainty

Uncertainty arises from a lack of predictive information, unknown future circumstances, and emotions that adversely influence thought processes (Ghosh & Blair, 2025). Uncertainty is not a cause-and-effect process, but rather a complex interconnection of information, lack of information, emotions, and concerns from others. Ambiguity, inconsistency, complexity, and unpredictability add to the difficulty in making decisions (Grant & Johnson-Koenke, 2024). Individuals experiencing a serious or life-threatening illness want to reliably be able to predict what will occur in the future. Strategies that individuals and their families may use to cope with uncertainty are presented in Table 3.

Table 3: Strategies Individuals and Their Families May Use to Deal with Uncertainty
StrategySpecific Techniques
CollaborationSoliciting other people’s perspectives

Shared decision-making
CompassionFeeling supported, valued, and heard by healthcare providers and family
InsightGaining knowledge about the typical trajectory of the condition

Learning from others with similar experiences, as well as receiving guidance from providers
Unconventional ThinkingCreative problem-solving

Viewing an issue from different perspectives

Adapted from Ghosh & Blair, 2025.

Fear

Fear is defined as a negative anticipation of a possible future. Individuals with a serious or life-threatening illness may have many fears, such as fear of pain, frailty, dependency, loneliness (Rupprecht et al., 2022), decreased functional ability, unpredictable symptoms, being a burden to family (Ebrahimi et al., 2023), and illness progression (Chen et al., 2025; Ebrahimi et al., 2023).

To empathetically understand the perspective and fears of individuals experiencing a serious or life-threatening illness from the person's perspective, health care providers should be knowledgeable, competent, and present, being genuine and completely engaged during an interaction (Grant & Johnson-Koenke, 2024). Clinicians should help individuals adapt and develop healthy strategies to cope with the challenges associated with serious or life-threatening illnesses. Individualized education, collaborative family care (Ebrahimi et al., 2023), spiritual care, and cognitive therapy may be beneficial in addressing these fears (Chen et al., 2025).

Isolation

The most challenging end-of-life decisions often arise when a person’s condition suddenly changes, resulting in a crisis. However, many individuals with serious or life-threatening illnesses do not have family or close friends who can make medical decisions for them should they be unable to make their own decisions. Especially for these individuals, accessing palliative care services soon after their diagnosis facilitates collaboration with healthcare providers as they plan for potential challenges. Advanced care planning involves preparing a living will, power of attorney, and medical power of attorney, and sharing values and preferences with healthcare providers (Hirakawa et al., 2022).

Advanced Care Planning Factors Affecting Isolated Individuals
  • May not have relatives, friends, or other potential designees who can advocate for them or make medical decisions should they lack mental capacity (Cho et al., 2024; Hirakawa et al., 2022; Maloney et al., 2025)
  • Especially after being diagnosed with a serious or life-threatening illness, they may not be comfortable discussing personal aspects of their lives with health care providers or others (Hirakawa et al., 2022)
  • Often complete advanced care planning documents without consulting with anyone else (Hirakawa et al., 2022)
  • Frequently worry that as their condition progresses, limited finances and resources will increase their vulnerability and adversely impact their quality of life (Hirakawa et al., 2022)
  • Concerned that as their health declines, they may be unable to change aspects of their advanced care plan (Hirakawa et al., 2022)
  • May feel shame or embarrassment that they are isolated and alone (Maloney et al., 2025)

Health care providers can assist isolated individuals in dealing with serious or life-threatening illnesses by (Hirakawa et al., 2022; Maloney et al., 2025):

  • Comprehensively and routinely assessing the person physically, mentally, emotionally, socially, economically, and spiritually.
  • Sharing person-centered information with interprofessional members of the palliative health care team.
  • Having conversations when the individual is ready regarding goals, preferences, and desired care.

Palliative Care – Symptom Management

Individuals who do not receive palliative care often experience uncontrolled and frightening symptoms, such as shortness of breath and confusion. Families may be overwhelmed and lack the necessary knowledge to manage symptoms. Thus, individuals with serious or life-threatening illnesses are frequently admitted to the hospital so that medical and nursing professionals can manage challenging and changing symptoms (Cogniti et al., 2018). Traditionally, palliative care has been provided in person; however, digital platforms are being used to help individuals and families manage symptoms (Naoum et al., 2024). Whether symptoms are managed at home, in the hospital, or with the aid of digital platforms, when continuity exists in effective symptom management, individuals feel comfortable and safe, experience improved physical health, and enjoy a better quality of life (Pramod, 2025).

Palliative care is focused on managing symptoms. Baseline and ongoing assessment should occur to identify and prioritize symptoms that interfere with quality of life. Based on assessment findings, individualized strategies to manage these symptoms should be designed and implemented (Pramod, 2025).

Palliative Care – Improved Quality of Life

Quality of life in palliative care is defined as an individual's perception of how a serious or life-threatening illness affects their physical, mental, emotional, social, and financial well-being (Chen et al., 2025). Quality of life varies from one individual to another and is a person’s evaluation of whether their health status and life circumstances are consistent with their goals, values, expectations, and experiences. When a person has a serious or life-threatening illness, clinicians should ask individuals and their families about their perspectives on what constitutes a quality of life for them (Pramod, 2025). Improving quality of life is associated with the provision of accurate information, problem-solving, and support; safety; access to resources; and a focus on physical, psychological, social, financial, and spiritual well-being.

Information, Problem-Solving, and Support

When a person is diagnosed with a serious or life-threatening illness, the individual and their family experience complex emotions and simultaneously need to make many difficult decisions, each of which may have a profound impact on everyone involved. Palliative care providers need to offer sufficient information to help individuals and their families fully understand the challenges and decisions they face, without overwhelming them with excessive details. Clinicians also need to help individuals and their families identify their priorities, goals, and options as they make difficult decisions (Fraser et al., 2020).

Safety

Safety is a palliative care priority. If an individual is unsafe, their entire palliative care plan could be jeopardized. For example, confusion, weakness, pain, and impaired mobility increase the risk of medication errors and falls. Strategies may include arranging for caregivers, bathroom safety bars, walkers or wheelchairs, and fall-notification devices.

Resources

Clinicians should assess resource needs and recommend resources that could improve quality of life. Types of resources may include family assistance, home healthcare providers, third-party financial providers (such as insurance, Medicare, Medicaid, and/or the Veterans Administration), and community outreach groups (such as churches, charitable organizations, or other service organizations).

The 1990 Patient Self-Determination Act mandated that health care agencies receiving Medicare and Medicaid notify patients about their right to be involved in medical decision-making and ask if they have advance directives. As a result of this Act, each state has laws related to advance directives. Types of advance directives include a health care power of attorney, a living will, a do-not-resuscitate order, and a physician's orders for life-sustaining treatment (House et al., 2025). Clinicians should be knowledgeable about the pertinent state laws and acceptable documents and provide accurate information and resources to individuals experiencing a serious or life-threatening illness.

Focus on Physical, Psychological, Social, Financial, and Spiritual Issues

Health care providers should examine all aspects of the individual’s unique situation, including their values, needs, and perspective. Questions that clinicians may ask when conducting a comprehensive assessment include:

  • Do they need financial or physical assistance?
  • Are they spiritual and/or do they draw support from a particular religion or church?
  • How are they coping, and how can they be assisted to cope with the extreme challenges that lie ahead?

Mitigating Disparities

Disparities can be categorized as economic, population-focused, and those without an advocate. Various strategies can be employed to mitigate disparities for individuals in need of palliative care; however, all persons with a serious or life-threatening illness should have access to accessible, affordable, and appropriate palliative care early in the course of their illness (Shi et al., 2025).

The individuals most likely to receive palliative care are wealthy, educated, urban women who access services through a nearby large-bed capacity hospital; however, many individuals and groups lack access to palliative care services. These individuals are often economically disadvantaged, uneducated, non-white, and rural-dwelling with limited transportation and no nearby hospitals, specialists, and clinicians trained to provide palliative care (Shi et al., 2025).

Economic Disparities

The World Health Organization considers palliative care to be a human right regardless of one’s economic status and advocates that all individuals, including the marginalized and poor, with a serious or life-threatening condition receive comprehensive, person-centered palliative care (2020). However, economic inequalities may prevent people from accessing palliative care services, especially in countries without a national healthcare system (Shi et al., 2025).

Population-Related Disparities

Children: All children with a serious or life-threatening illness should receive palliative care (WHO, 2020)Throughout the world, 34% of children needing palliative care have premature birth-related issues, birth trauma, or congenital malformations, and 30% have HIV/AIDS. A wide range of conditions, including cancer, infections, malnutrition, and cardiac, liver, musculoskeletal, neurological, renal, and respiratory conditions, comprise reasons the remaining 36% of children require palliative care (ICPCN, 2022). Children receiving palliative care who are discharged from a pediatric intensive care unit are eight times more likely to die in the community supported by family than children not receiving palliative care (Fraser et al., 2020).

Ethnic and Religious Disparities: In the United States, African Americans are less likely to have access to palliative care than persons with other ethnic backgrounds. Because their religious beliefs may not be understood or respected, individuals who are Muslim report less satisfaction with end-of-life care than individuals from other religions (Shi et al., 2025).

Rural Disparities: Over the course of six months, palliative care reduces hospitalization days for rural-based individuals by two nights (Kaufman et al., 2024). However, individuals and families living in rural areas have less access to palliative care services, including specialists and paid in-home care services, compared to those in suburban or urban areas, resulting in an increased economic burden and caregiver strain. The education and income levels of people in rural areas are often lower than those of their counterparts in populated areas, and their travel costs to access care are higher than for individuals with access to varied and readily available healthcare services (Kaufman et al., 2024; Shi et al., 2025).

Disparities When an Individual Does Not Have an Advocate

When individuals with a serious or life-threatening illness do not have a support system and have to navigate the health care system by themselves, they are at risk of not receiving palliative care and of receiving potentially inappropriate care, such as cardiopulmonary resuscitation, intubation, and being placed on a ventilator (Swidler, 2025). People who are ill and alone are vulnerable (Cho et al., 2024). Without a palliative care team, decisions are often made to protect hospitals, physicians, and other healthcare providers from legal liability, rather than prioritizing the best interests of the person (Swidler, 2025).

Strategies for Mitigating Disparities

Educational, practice, and policy strategies to mitigate disparities for individuals in need of care include the following (WHO, 2020).

  • All educational programs preparing health care professionals should have curricula with interprofessional palliative care simulation and clinical experiences.
  • Existing health care professionals from a variety of disciplines, including medicine, nursing, pharmacy, and social work, should receive training in best practices for providing interprofessional palliative care.
  • Individuals, families, and communities should receive education about how to obtain palliative care that is culturally, socially, and religiously respectful and appropriate.
  • Palliative care should be provided by primary care providers and specialists across all health care settings, including hospitals, long-term care systems, community-based services, and in homes.
  • Palliative care clinical guidelines, protocols, and key indicators should be reviewed to ensure they reflect best practices, and these guidelines should be readily available to health care professionals.
  • Palliative care medicines, including opioids, should be provided as clinically indicated to individuals with serious and life-threatening illnesses.
  • National policies should require that palliative care services be provided by urban and rural health care systems and appropriately reimbursed.

To ensure that all individuals with a serious or life-threatening illness receive palliative care, the following factors should be considered: availability, accessibility, accommodation, affordability, and acceptability. Table 4 provides information about each of these factors.

Table 4: Factors to Consider When Decreasing or Eliminating Disparities to Improve Access to Palliative Care
FactorComponents
AvailabilityNearby primary care and specialty providers who provide palliative care services

Nearby hospitals, long-term care facilities, and community agencies that provide palliative care

Physicians, nurses, social workers, and other health care providers are trained to provide palliative care services.
AccessibilityAvailable and affordable transportation to services

Use of mobile health, telehealth, and remote services
AccommodationIndividualized, person- and family-centered care
AffordabilityCoverage by insurance and payment mechanisms for low-income and uninsured individuals

Informal support networks at low or no cost
AcceptabilityRespecting individuals’ and families’ religious and philosophical perspectives

Adapted from Shi et al., 2025.

Ethical Issues Associated with Palliative Care

Generally, ethical issues in palliative care occur when decisions are viewed from conflicting perspectives. Common ethical conflicts arise from decisions related to patient autonomy, the type and amount of treatment desired, and whether or not to accelerate death (Baergen & Skidmore, 2024). When palliative care is initiated early, and a comprehensive baseline assessment is conducted, fewer ethical issues develop than when palliative care is initiated late or not at all. When ethical conflicts arise, individuals, families, and members of the healthcare team experience distress (Tuca et al., 2025).

Prevalence of Ethical Issues in Individuals with Advanced Cancer (Tuca et al., 2025)
Summary of Study Findings:

Findings revealed that approximately 21%, or one-fifth, of participants experienced at least one ethical issue, and these issues were more prevalent among individuals with complex palliative care needs.

Ethical issues associated with palliative care include prioritizing family members’ wishes over patients’ wishes and end-of-life decisions for unrepresented individuals.

Prioritizing Family Members’ Wishes Over Patients’ Wishes

Clinicians often face an ethical dilemma when an individual is nearing the end of their life, and family members’ wishes for end-of-life treatment differ from the individual's own wishes, who may no longer be able to effectively express their wishes. The person may wish to have all treatments possible to extend life, and the family may wish to withhold treatments that will not result in health improvement and may cause suffering. Alternatively, the person may wish not to undergo treatments that will result in no health improvement and may actually increase suffering, while the family may wish to utilize all possible treatments to extend life. Even when the person has made their wishes known in legal form or when the person is no longer able to advocate for themselves and has granted a family member medical power of attorney, health care providers often make decisions based on their potential legal liability instead of what is in the individual’s best interest (Swidler, 2025).

When individuals with a serious or life-threatening illness are receiving palliative care, these decisions are often clear-cut. However, when the decision is unclear, the matter may be referred to an ethics committee. Unfortunately, treatment decisions often need to be made quickly, and the work of an ethics committee takes time. This situation reinforces the need to initiate palliative care when a person has been diagnosed with a serious or life-threatening illness so decision-making can be proactive (Swidler, 2025).

End-of-Life Decisions for Unrepresented Individuals

Disabled, homeless, incarcerated, mentally ill, older, socially isolated, and substance-dependent individuals are less likely to receive palliative care and be represented with regard to end-of-life decision-making than other individuals. Unrepresented individuals do not have the ability to make their own medical decisions, do not have a legally recognized guardian or surrogate decision-maker, and have not documented their end-of-life treatment preferences. Approximately 16% of individuals in an intensive care unit and 4% of long-term care residents are unrepresented. Unrepresented persons have no advocate, aside from health care team members, and often receive delayed, inadequate, or medically inappropriate end-of-life care (Shea, 2025).

Goals of Palliative Care

Essential features of palliative care are the provision of hope, respect, comfort, and honest communication.

Hope

The collaborative care model is characterized by a regular process in which individuals interact with their healthcare providers to jointly address expectations, problems, and goals. Outcomes of this model include the promotion of hope, reduction in symptom severity, and an increased quality of life (Ebrahimi et al., 2023). Hope need not be for physical recovery or survival. One can hope to avoid pain and suffering, have loved ones nearby, and have some control over one’s illness and death.

Respect

Palliative care should be person-centered and include a comprehensive assessment of an individual’s biological, psychological, social, economic, and spiritual health (Ghosh & Blair, 2025; Pramod, 2025). Health care providers should be respectful of and responsive to individuals’ values, needs, and preferences, and recognize that the person’s perspective should guide clinical decision-making. Clinicians should take time to listen to and acknowledge people’s feelings and incorporate individuals’ wishes into their care (Pramod, 2025).

Comfort

Continuity of care and consistency promote comfort (Pramod, 2025)People should be encouraged to create and integrate meaningful individual and family rituals into their lives. For example, every morning, a person may reflect on what is good in their life; every evening, they may watch a beloved television show with a family member; and at bedtime, they may get tucked into bed by a family member. Meaningful rituals create a sense of peace and comfort.

Honest Communication

When a person is diagnosed with a serious or life-threatening illness, the individual needs to make complex and difficult health, physical, emotional, social, financial, and spiritual decisions that may have serious ramifications for the person and their family. Clear and accurate information, along with a repertoire of possible options, enables individuals to make decisions that are congruent with their values and perspectives. Healthcare providers need to offer enough information so that the person can make an informed decision, but not so much information that clarity about the issue is lost. Clinicians need to provide pertinent information and context for decision-making, clarify the decision that needs to be made, help the person identify and articulate their goals and values, respond to verbal and non-verbal cues, and acknowledge the intense emotions that the individual and their family are experiencing (Fraser et al. 2020).

Case Study: Ms. Green

Ms. Green is a 78-year-old woman who has lived alone in her family's house since her husband passed away 5 years ago. She is in good physical health overall, but about 2 years ago, Ms. Green was diagnosed by her primary care provider with early dementia. She has been taking donepezil (Aricept) 10mg daily. Ms. Green says the medication seems to have helped, but she has experienced increasing moments of “forgetfulness”, such as misplacing her keys and phone, and recently missing a dental appointment.

She presents to the memory clinic accompanied by her 49-year-old daughter, who lives and works about 500 miles away. She has no other children. Her daughter is concerned that Ms. Green is “falling through the cracks” and feels that her primary care provider has not been proactive in addressing her condition. Ms. Green’s mother and grandmother both suffered from severe dementia, so Ms. Green and her daughter are anxious about her future. They are at the memory clinic because several members of Ms. Green’s church are patients there and have mentioned the clinician’s thoroughness and expertise.

The baseline assessment includes a comprehensive history and physical examination, laboratory work, electrocardiogram, and various assessment tools, such as the Mini-Mental State Exam. The assessment confirms that Ms. Green has cognitive signs consistent with her stated history. She is still functioning well at home, despite her occasional memory lapses, but she also describes moments of brief confusion, where she feels a bit lost or disoriented. She is preparing her own meals and eating regularly. She appears adequately hydrated. Ms. Green reports that she does not have a will, a trust, a living will, a power of attorney, or a medical power of attorney.

It was decided that Ms. Green will stay on donepezil (Aricept) 10mg daily for memory. No other medications were added.

Personal resources, such as family, neighbors, and friends, were discussed. Ms. Green says she has been active in her church for many years and has received offers for assistance should she need help. She has Medicare and supplemental insurance. Her house is paid for, and she has some limited savings.

Her stated goals are to avoid being a burden to her friends and family, not to have to go into an institution, to die at home, and to “not lie around like a vegetable for years.”

Initial interventions include providing her with a living will to complete and return, as well as having copies for herself and her daughter. She was advised to see an attorney in the near future to help her prepare a will or trust, a power of attorney, and a medical power of attorney document. The clinician gently points out that Ms. Green’s ability to sort through what she wants and how she wants things done will likely deteriorate as her disease progresses, and the goal is to help her maintain a good quality of life.

The clinician addresses home safety, such as installing bathroom grab bars as needed, avoiding throw rugs, and obtaining a medical alert bracelet or watch. Ms. Green and her daughter were encouraged to discuss living contingencies since most people with dementia are unable to safely remain at home throughout the progression of the disease. They were also advised to consider and discuss the logistics and practicality of living so far apart.

Since Ms. Green is still able to function safely living alone, the clinician discusses possible strategies for assistance and, eventually, home care by friends, family, and professionals. She was encouraged to think about how she wants things to unfold as she becomes increasingly unable to live independently and begins considering options now.

Since the clinician recognizes that Ms. Green has transitioned from being “falling through the cracks” to likely being somewhat overwhelmed with information, tasks to consider, and realities to process, a follow-up appointment is scheduled in two weeks to further assist her in optimizing her quality of life.

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Implicit Bias Statement

CEUFast, Inc. is committed to furthering diversity, equity, and inclusion (DEI). While reflecting on this course content, CEUFast, Inc. would like you to consider your individual perspective and question your own biases. Remember, implicit bias is a form of bias that impacts our practice as healthcare professionals. Implicit bias occurs when we have automatic prejudices, judgments, and/or a general attitude towards a person or a group of people based on associated stereotypes we have formed over time. These automatic thoughts occur without our conscious knowledge and without our intentional desire to discriminate. The concern with implicit bias is that this can impact our actions and decisions with our workplace leadership, colleagues, and even our patients. While it is our universal goal to treat everyone equally, our implicit biases can influence our interactions, assessments, communication, prioritization, and decision-making concerning patients, which can ultimately adversely impact health outcomes. It is important to keep this in mind in order to intentionally work to self-identify our own risk areas where our implicit biases might influence our behaviors. Together, we can cease perpetuating stereotypes and remind each other to remain mindful to help avoid reacting according to biases that are contrary to our conscious beliefs and values.

References

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